You have questions? We have the answers!

Help and service

Are you looking for general information about the processes in our shop?
Here you will find the most important information:

  • Your right of withdrawal
  • Returns procedure
  • Info on shipping and shipping time

You can find even more information in our frequently asked questions (FAQ).


Do you have questions, suggestions or criticism? Then don't hesitate to contact us via contact form or email.

If you would like us to call you back, send us your phone number and a convenient time and we will call you!

If you are not sure whether our product fits your window, please send us a picture - we will give you an answer as soon as possible.

Alternatively, you can email us at or call us on 0049 (0)9391 20 5610.

Please send us the dimensions of your window with your enquiry.
Please always send us a picture of your window with your enquiry. Ideally, the photo should be from the outside, or from the inside with the window open.
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